Refunds & Returns Policy | socotrabooking.com

Refunds & Returns

Refunds and Returns Policy

Effective Date: 5th September 2024

Welcome to Socotra Booking. We strive to provide exceptional tours and experiences for our customers. If you need to request a refund or return, please review our policy below to understand the process and conditions.

1. Overview

At Socotra Booking, we offer tours to Socotra Island, and due to the nature of our services, our refund and return policy is designed to accommodate the specific needs of travel arrangements. Please read this policy carefully to understand your rights and the procedures involved.

2. Refunds

2.1 Eligibility for Refunds

Cancellation by You: If you need to cancel your booking, please refer to our Cancellation Policy available on our Website. Refunds are subject to the timing of your cancellation and any applicable fees.
Cancellation by Us: If we need to cancel your tour due to reasons such as insufficient bookings, adverse weather conditions, or other unforeseen circumstances, we will offer alternative dates or a full refund.

2.2 Process for Requesting a Refund

Initiation: To request a refund, please contact us via email at info@socotrabooking.com.
Information Required: Provide your booking reference number, the reason for your refund request, and any supporting documentation if applicable.
Processing Time: Refund requests will be reviewed and processed within 14 business days from receipt of your request. Refunds will be issued to the original payment method.

2.3 Fees

- Cancellation Fees: Depending on the timing of your cancellation, cancellation fees may apply as outlined in our Cancellation Policy.
Non-Refundable Amounts: Some bookings may be subject to non-refundable amounts, including but not limited to, administrative fees, third-party fees, or deposits.

3. Returns

Due to the nature of our services (tours and travel arrangements), we do not offer physical products for return. Instead, our policy focuses on cancellations and refunds as described above.

4. Changes to Bookings

If you wish to make changes to your booking, such as modifying dates or details, please contact us as soon as possible. Changes are subject to availability and may incur additional charges.

5. Customer Support

If you have any questions or need assistance with your refund or return request, please contact our customer support team:
- Email: info@socotrabooking.com
- Address: 30th Street – Socotra Island

6. Policy Updates

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on our Website with an updated effective date. It is your responsibility to review this policy periodically to stay informed of any changes.

7. Contact Us

For any inquiries related to this policy or if you need further assistance, please contact us at:
- Email: info@socotrabooking.com
- Address: 30th Street – Socotra Island
Thank you for choosing Socotra Booking. We are committed to providing a seamless experience and ensuring your satisfaction with our tours and services.