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Privacy Policy

Privacy Policy for Socotra Booking

Effective Date: 5th September 2024

At Socotra Booking, accessible from www.socotrabooking.com, protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR). By using our services, you agree to the practices described below.

1. Data Controller

The data controller for the purposes of this Privacy Policy is:

  • Business Name: Socotra Booking
  • Address: 30th Street – Socotra Island
  • Email: info@socotrabooking.com

2. Information We Collect

We collect and process personal data for the purpose of providing and improving our services. The types of personal information we collect may include:

  • Contact Information: Name, email address, phone number, and postal address.
  • Booking Details: Travel preferences, tour selections, accommodation preferences, and special requests.
  • Payment Information: Credit/debit card details or other payment details (processed securely by third-party payment providers).
  • Technical Information: IP address, browser type, and usage data through cookies and analytics tools.

3. How We Use Your Information

We use the information collected for the following purposes:

  • To Process Bookings and Deliver Services: We use your information to manage your bookings, provide customer support, and handle payments.
  • To Improve Our Services: We analyze your usage of the website to enhance user experience and tailor our offerings.
  • Marketing and Communication: With your consent, we may send promotional emails about special offers or updates on services.
  • Legal Compliance: We may use your personal data to comply with legal obligations, respond to legal claims, and ensure compliance with our terms and conditions.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your data:

  • Consent: When you provide consent for marketing communications.
  • Contract: When processing is necessary for the performance of a contract, such as fulfilling a booking.
  • Legitimate Interests: For purposes such as improving the website, fraud prevention, and ensuring the security of our systems.
  • Legal Obligation: When processing is required by law.

5. Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

  • Service Providers: To process bookings, handle payments, and provide essential services like customer support. These third parties are bound by confidentiality agreements and only process data based on our instructions.
  • Legal Compliance: We may share your information when required to comply with applicable laws, legal requests, or law enforcement requirements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We do not sell or rent your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

7. Data Security

We take the security of your personal data seriously. We have implemented technical and organizational measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under GDPR

As a user within the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions.
  • Right to Restrict Processing: You have the right to ask us to limit the processing of your personal data.
  • Right to Data Portability: You can request the transfer of your personal data to another data controller.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes.
  • Right to Withdraw Consent: If we are processing your data based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@socotrabooking.com. We will respond to your request within 30 days.

9. Cookies

We use cookies to enhance your experience on our website. Cookies help us analyze website traffic and track user behavior. You can choose to disable cookies through your browser settings, though this may affect the functionality of the website.

For more information about our use of cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of these third parties before sharing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal obligations. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend checking this page regularly to stay informed about how we protect your privacy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

  • Email: info@socotrabooking.com
  • Address: 30th Street – Socotra Island

We are committed to addressing any privacy concerns and ensuring the protection of your personal data.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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